DELIVERY ALL OUR PRICES INCLUDE VAT & DELIVERY Please note that we deliver to mainland UK only. If you require delivery to Scotland, Highlands or Islands, Channel Islands, Isle of Man and Isle of Wight there may be an excess charge for delivery so please ring 0870 6073474 for delivery charges. Our site permits you to give an alternative address for delivery. Delivery Times - Delivery times for all products shown on the product page are approximate and can vary over bank holiday periods
- Please note that when you order multiple products, these may come from different sources and so may have different delivery times.
- If you are enquiring about the delivery status of your order, please check the page for delivery time stated on the product page for your particular product as we can only chase deliveries which are overdue.
- If you have not recieved your order in the time stated, then please email us on enquiries@ideas-4-pets.com with your name and order number and we will put a track on your order and contact you with details.
- As we use third party transport, we do not have any control over the delivery once the item has been collected from our warehouse. Therefore we cannot accept any responsibility or be held responsible for any time or costs incurred due to late delivery.
When signing for goods - Please note when signing for goods it is your responsibility to check the contents for any damage as we cannot be held responsible for damaged goods that have been signed for as received in good condition and there may be a charge for collection of the item.
- If it is not possible or not appropriate to check the contents of the parcel on receipt then when signing, you must state ITEM UNCHECKED on delivery note.
If you request that your goods be left without signature - We cannot guarantee that the carriers will leave goods without a signature. If this is the case, they will leave a card requesting the customer to contact them with a date when a signature can be obtained.
- If, at the customer's request (requests should be made in the comments box of the order) the carriers do leave the goods without a signature, then the customer must take full responsibility for any damage or subsequent loss or theft of the goods.
Delivery / Fitting of Large Items *Please note that for very large items or where access is difficult, some carriers will deliver kerbside only & the carrier may require assistance. *If you are having a kennel/run fitted, you must ensure that the fitters have good access to the property as these are very large buildings. |
